Privacy Policy

SOUTHERN COMFORT PAIN & WELLNESS LLC (“Southern Comfort Pain & Wellness,” “we,” “us,” or “our”) respects the privacy of individuals who visit our website or contact our office. This Privacy Policy explains how we may collect, use, protect, retain, and disclose information when you visit our website, submit an inquiry, request an appointment, communicate with us, or otherwise interact with our online services.

By using this website or voluntarily submitting information through it, you acknowledge that you have reviewed this Privacy Policy.

1. Information We May Collect

We may collect information you voluntarily provide, including your name, email address, telephone number, preferred contact method, general reason for contacting us, appointment request information, preferred availability, and information included in a general message you choose to submit.

We may also collect certain technical information automatically through website technologies or service providers, including Internet Protocol address, browser type, device information, operating system, approximate geographic information, pages visited, referring website information, general website interaction data, cookies, date and time information, and security or diagnostic information.

Please do not submit unnecessary sensitive information through general website forms.

2. How We May Use Information

We may use information to respond to inquiries, review appointment requests, communicate about general scheduling or availability, provide customer and patient service, maintain business records, operate and improve the website, prevent spam, fraud, abuse, or unauthorized activity, protect our systems, comply with legal obligations, and establish, exercise, or defend legal claims where appropriate.

Submitting information does not guarantee an appointment, treatment, service, medical advice, physician-patient relationship, or particular healthcare outcome.

3. Website Forms

Information submitted through a website contact or appointment request form may be transmitted to our designated business email or service provider for follow-up.

Website forms should not be used to transmit emergency information.

Do not use website forms for urgent medical needs or medical emergencies. If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical care.

4. Health Information

General website forms are not intended to collect unnecessary highly sensitive medical information. Do not submit Social Security numbers, full insurance information, payment card numbers, passwords, government identification numbers, or complete medical records through general website forms unless we specifically provide a secure and appropriate method for doing so.

The privacy practices applicable to healthcare services and protected health information may be governed by additional notices, policies, procedures, and applicable law.

5. How We May Contact You

If you voluntarily provide contact information, we may use it to respond to the inquiry or request you submitted. Depending on the information provided, we may contact you by telephone or email regarding your request, appointment-related follow-up, administrative matters, or other matters reasonably related to your communication with us.

6. Cookies and Similar Technologies

Our website or service providers may use cookies, log files, analytics technologies, security technologies, and similar tools to operate the website, understand general website usage, improve performance, and maintain security. You may be able to manage certain cookies through your browser settings. Disabling cookies may affect some website functions.

7. Analytics and Service Providers

We may use service providers to assist with website hosting, website maintenance, form processing, email delivery, analytics, security, spam prevention, data storage, and technical support. Service providers may receive information reasonably necessary to perform their services for us.

8. How Information May Be Shared

We may disclose information to service providers and other parties where reasonably necessary to operate our website or conduct legitimate business activities. We may also disclose information when required or permitted by applicable law, in response to valid legal process, to protect the rights, safety, or property of Southern Comfort Pain & Wellness, our patients, visitors, or others, or in connection with a legitimate business transaction.

We do not sell personal information in exchange for money.

9. Security

We use reasonable administrative, technical, and organizational measures designed to protect information under our control. However, no method of transmission or storage over the internet is completely secure. Do not send highly sensitive information through an unsecured general website form.

10. Retention

We may retain information for as long as reasonably necessary to respond to requests, maintain records, comply with legal obligations, resolve disputes, maintain security, and protect legitimate business interests.

11. Third-Party Links

Our website may contain links to third-party websites or services. We do not control those websites and are not responsible for their privacy practices, security, availability, or content.

12. Children's Privacy

This website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 through this website in violation of applicable law.

13. Your Choices

You may contact us with questions about information you voluntarily submitted. Depending on applicable law, you may have rights regarding certain personal information. Some information may need to be retained for legal, administrative, security, recordkeeping, healthcare-related, or other legitimate purposes.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The Last Updated date will reflect the most recent revision.

15. Contact Us

Questions regarding this Privacy Policy may be sent to:

SOUTHERN COMFORT PAIN & WELLNESS LLC
151 Lee Byrd Road
Loganville, GA 30052
United States

Phone: (770) 902-0704
Email: info@southerncomfortpainwellness.com