Refund Policy

SOUTHERN COMFORT PAIN & WELLNESS LLC values clear communication regarding billing, payments, cancellations, credits, and refund requests. This Refund Policy explains our general approach to refund-related questions involving services or charges that may be offered or processed by our business.

Specific services may be governed by separate written financial policies, consent forms, treatment agreements, invoices, payment arrangements, or other documentation. Where applicable and legally permitted, those specific written terms may control over this general website Refund Policy.

1. Website Inquiries

Submitting a website contact form or appointment request does not itself create a charge. A request for information or an appointment request submitted through this website is not, by itself, a paid service.

2. Services and Fees

Fees, if applicable, may depend on the specific service, evaluation, appointment, or other circumstances. Website content does not automatically constitute a binding quote for medical or wellness services. Any applicable fees, payment obligations, cancellation requirements, or refund terms may be communicated through appropriate office procedures or separate documentation.

3. Payment Questions

If you believe a payment or charge requires review, contact our office promptly. Please provide sufficient information to help us identify the matter, such as your name, contact information, date of service or transaction if known, relevant receipt or invoice information, and a general description of the concern. Do not send unnecessary highly sensitive payment information through an unsecured website form.

4. Billing Errors

If you believe you were charged incorrectly or more than once for the same transaction, contact us as soon as possible. We may review available billing and transaction records and take appropriate action regarding a confirmed error.

5. Refund Requests

Refund eligibility may depend on the nature of the charge, services already provided, applicable agreements, administrative or processing requirements, cancellation timing, third-party costs where applicable, and applicable law. Submitting a refund request does not guarantee approval. Each request may require review based on the relevant circumstances.

6. Services Already Provided

To the extent permitted by applicable law, charges for services that have already been provided may not be refundable. Whether a credit, adjustment, partial refund, or other resolution is appropriate may depend on the specific facts and applicable terms.

7. Cancellations and Missed Appointments

Appointment cancellation and missed appointment requirements may be subject to separate office policies or appointment-specific communications. If an applicable cancellation policy exists, customers or patients should follow the information provided by the office.

8. Third-Party Costs

Some services may involve third-party products, laboratories, suppliers, pharmacies, payment processors, or other service providers. Refund eligibility for third-party charges may depend on the applicable terms and circumstances.

9. Approved Refunds

If a refund is approved, we will process it using a reasonable method based on the original transaction and available payment procedures. The time required for funds to appear may depend on the relevant financial institution, card issuer, payment processor, or bank.

10. Changes or Discontinuation

If a service, appointment, program, or other arrangement changes or is discontinued, any applicable financial questions should be reviewed according to the specific circumstances and applicable written terms.

11. No Waiver of Legal Rights

Nothing in this Refund Policy is intended to limit rights that cannot legally be waived under applicable law.

12. Changes to This Policy

We may update this Refund Policy from time to time. The Last Updated date will reflect the most recent revision.

13. Contact Us

Questions regarding a billing matter, cancellation, credit, or refund request may be sent to:

SOUTHERN COMFORT PAIN & WELLNESS LLC
151 Lee Byrd Road
Loganville, GA 30052
United States

Phone: (770) 902-0704
Email: info@southerncomfortpainwellness.com